Orders are dispatched firstly from our Paddington flagship store and head office. If it is not available here in Australia, occasionally your order will be shipped directly from our Indonesian warehouse and factory.

FELLA offers complimentary standard shipping on all Australian orders over $200 AUD. Free shipping will be automatically applied at checkout.

For orders under $200 AUD, a flat rate of $8 AUD applies for standard shipping. Express shipping is available for a flat rate of $12 AUD.

Delivery times are provided as a guideline only.

If you have purchased in-stock item/s, please allow up to 4 business days for your order to be packed.

Express Shipping applies to the delivery timeframe only. Please allow up to 4 business days for your order to be processed and packed before dispatch. Once dispatched, your order will be delivered within Australia Post’s Express Post delivery timeframe.

During sale periods and times of high demand, processing and dispatch may take up to 10 business days. Please keep this timeframe in mind when placing your order. Orders will be processed and shipped in the order they are received.

Delivery to a remote address (outside of major cities) can also result in longer shipping times. Please contact customercare@fellaswim.com if you find that your order is taking longer than expected.

When your order has been packed and shipped, you will receive a shipping notification email with your tracking number.

If you have placed an order with multiple items, on occasion, items could be shipped from different warehouses. In which case, you will receive separate shipping emails and tracking numbers from each warehouse. Standard shipping times still apply.

In the rare event that your parcel is confirmed as lost or missing following an investigation with Australia Post or DHL, we will make every effort to replace and resend your order. Please note that we are unable to offer refunds for orders confirmed as lost in transit.

If your order is returned to FELLA for any reason, including an incorrect or incomplete address or an unsuccessful delivery attempt, our Customer Care team will contact you as soon as possible.

If you would like your order to be resent, any additional shipping costs will be the responsibility of the customer.

If you choose not to have your order resent once it has been returned to FELLA, a credit note will be issued. Any shipping fees, customs duties, taxes or other charges incurred in returning the parcel to FELLA will be deducted from the credit note amount.

If you need to update your shipping address after placing an order, please contact us as soon as possible at customercare@fellaswim.com. We will do our best to make the change before your order is dispatched.

Once your order has been dispatched, we are unable to change the delivery address, redirect the parcel or cancel the order.

Please ensure your shipping address is correct and that someone is available to receive the delivery where required.

FELLA is not responsible for lost or stolen parcels where:

• An incorrect or incomplete shipping address was provided at checkout.

• The parcel was delivered but not collected or received.

• The parcel was sent to a temporary address, such as a hotel, Airbnb or holiday accommodation, and arrives after you have left.